Have you had a conversation with a machine?

Friday, September 3

Well a couple of days back, I woke up to a morning of ZERO internet connection. Apparently my wifi decided to play "peekaboo" with me and so all laptops were not able to detect my house connection except for...small devices such as my handphone and my iTouch.

Boy, were there frustrations!

And so that day I had a couple of conversations with an "operator" from UniFi:


*dialing tone*

Machine: Welcome to UniFi...bla bla bla bla etc etc... For bla bla bla, press 1...
*pressed 1*

Machine: For bla bla bla press 1, for bla bla bla press 2...
*pressed 2*


*dialing tone*
Machine: Your call will be attended shortly.
*annoying on hold background music that is assumed to be entertaining while being forced to wait*

2 minutes later
Machine: Our customer service operators are currently unavailable. Your call is very important to us at UniFi, please hold and your call will be attended shortly.
*same annoying on hold background music*

1 minute later
Machine: Our customer service operators are currently unavailable. Your call is very important to us at UniFi, please hold and your call will be attended shortly.
*same annoying on hold background music*


After 45 minutes of waiting and trying, still nothing. Call ended.

Few minutes later, connection was detected.

It's amazing how effective the machine was as an "operator"! I got my connection back in 45 minutes even without having to say anything. WOW

4 comments:

ken said...

typical service in malaysia =P

Mad Maureen said...

the machine's vocabulary are more limited than a parrot's. hehe.

Eric Lee said...

Only In Malaysia....wasting time seems like part of the norm...lol

LMC said...

@Ken: you can say that again :(

@Mad Maureen: hahaha yeah exactly. Maybe they should spice things up and use a parrot in the future to be operators.

@Eric: i think it is a requirement for that to be a Malaysian, staying in M'sia. We're so famous for it!

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